I can not say enough great things about this company. The scooter was waiting at our resort when we arrived. It was a brand new scooter and made my 85 year old mothers trip amazingly easier. Then the next day I needed another scooter for my husband. I called them and within hours we had another scooter. People with handicaps can enjoy their trips just like the rest of us with the use of these mobility scooters. We will use this company again!!!!