forrester H


My wife and I went on a vacation to Xcaret. My wife has mobility issues, able to walk a very short distance. I saw a mention of this company on trip advisor so I emailed kind of late and was able to rent a walker. After thinking about it and before our arrival, we changed it to a knee scooter not knowing the terrain and asked that they call us to avoid the long distance fees. They did and said if you require a wheelchair instead email and we can be there in an hour. Well the paths were all concrete, but with deep marks in it and the knee scooter wouldn’t work. So we emailed back and they said we can be right out. I met the guy at the front desk, switch complete. The wheelchair worked exactly as it should and the met us at our checkout time for retrieval, but we could have left it with the concierge if needed. NO extra charges AND fast happy service. I thought the rate was very reasonable and less than I would have expected. FIVE STARS for Playa Mobility that cares about people with mobility issues.